Rachel is the heart and soul behind the day-to-day operations at Raincross Family Counseling. As Office Manager, she handles everything from scheduling and new client intake to supporting our therapists and managing the flow of information between clients, clinicians, and insurance providers.

What makes Rachel so valued in our practice isn’t just her organizational skill.  It’s her steady presence, her genuine kindness, and the way she makes people feel at ease. With a background in managing high-volume customer service teams, she brings both structure and warmth to every interaction.

Rachel has a natural gift for helping others feel cared for, and her work reflects a quiet leadership that keeps our practice grounded. She is often the first person our clients speak with, and she sets the tone for the compassionate care they’ll receive from start to finish.