Frequently Asked Questions

At Raincross Family Counseling, everyone deserves access to quality mental healthcare in an environment where they feel understood and supported. We've compiled these frequently asked questions to help you navigate your journey with us. If you have additional questions, please don't hesitate to reach out—we're here to help.

General Inquiries

  • Raincross Family Counseling is a mental health collective founded in Riverside, California. We're a group of dedicated Marriage and Family Therapists providing quality mental healthcare both in-person and online. Our name reflects our deep roots in the Riverside community—the Raincross symbol is an iconic part of our city's heritage, just as we aim to be a trusted resource for our community's wellbeing.

  • We have two welcoming locations in the Inland Empire—one in Riverside and one in Corona. Both offices provide a soothing environment with private rooms and complimentary refreshments. For specific directions, please contact our office at (951) 977-3638.

  • Yes! We understand that life gets busy, and sometimes coming into the office isn't possible. We offer teletherapy options that allow you to receive quality care from the comfort of your home. Our virtual sessions maintain the same level of privacy, personalization, and effectiveness as our in-person appointments.

  • You can schedule an appointment by calling us at (951) 977-3638 or emailing raincrossfc@gmail.com. We'll work with you to find a therapist who meets your specific needs and has availability that works with your schedule.

  • Your first session is about building connection and understanding your unique situation. Your therapist will ask questions about what brings you in, your background, and your goals for therapy. This is also your opportunity to ask questions and determine if the therapist is a good fit for you. Remember, the therapeutic relationship is important, and finding the right match can make all the difference in your healing journey.

Our Services

  • We offer a comprehensive range of therapeutic services, including:

    • Individual therapy for all ages

    • Couples counseling

    • Family therapy

    • EMDR (Eye Movement Desensitization and Reprocessing)

    • Faith-based counseling

    • Coaching services

    • Consultation and supervision for EMDR therapists

  • EMDR (Eye Movement Desensitization and Reprocessing) is an evidence-based therapy that helps people heal from traumatic or distressing life experiences. During EMDR, you'll focus on a troubling memory while simultaneously experiencing bilateral stimulation (typically eye movements). This process helps the brain process difficult memories in a new way, reducing their emotional charge and allowing you to develop healthier beliefs about yourself and the experience. Our founder, Reba Machado, is a Certified EMDR Therapist and Consultant who specializes in this transformative approach.

  • We believe in personalized care, utilizing various evidence-based approaches including:

    • EMDR therapy

    • Solution-focused therapy

    • Motivational interviewing

    • Cognitive behavioral therapy (CBT)

    • Behavioral therapy

    We tailor our approach to each client's unique needs and goals, drawing from these modalities to create the most effective treatment plan for you.

  • Therapy typically addresses past trauma, mental health conditions, and deep-seated emotional issues. It focuses on healing and developing healthier coping mechanisms.

    Coaching, on the other hand, is more future-oriented and growth-focused. Our coaching services help you identify and overcome obstacles to achieving your goals, whether personal or professional. Rather than addressing past wounds, coaching concentrates on creating actionable strategies for moving forward and reaching your full potential.

  • Yes, we do offer faith-based counseling for those who wish to incorporate their spiritual beliefs into their therapeutic journey. While we have connections to the faith community in Riverside, we respect all belief systems and provide this as an option, not a requirement. Our priority is creating a therapeutic environment that honors your values and what brings meaning to your life.

Fees & Insurance

  • Our current fee structure for talk therapy:

    Licensed Marriage and Family Therapists (LMFT):

    • Individual sessions (50 minutes): $150

    • Couples and family sessions (50 minutes): $175

    Associate Marriage and Family Therapists (AMFT):

    • Individual sessions (50 minutes): $70

    • Couples and family sessions (50 minutes): $75

    EMDR Sessions:

    • With Certified EMDR Therapist (50 minutes): $175

    • With EMDR Therapist (50 minutes): $125

    For the most current information about our rates, please contact us directly at (951) 977-3638.

  • Yes, our Licensed Marriage and Family Therapists are providers for most major insurance companies. Our Associate Marriage and Family Therapists can provide services through supervisory billing for Anthem Blue Cross, Aetna, Cigna, and the California Victims Compensation Board (CalVCB).

    Please contact us to verify if we accept your specific insurance plan. We're happy to check your benefits and explain your coverage before your first appointment.

  • We understand that accessing mental healthcare can be challenging without insurance coverage. While we don't explicitly advertise a sliding scale, we're committed to making therapy accessible. Please call us to discuss your situation, and we'll work with you to explore payment options that fit your financial circumstances.

  • The California Victims Compensation Board (CalVCB) provides financial assistance to victims of violent crime. If you've been affected by a crime, you may qualify for mental health services covered by CalVCB. Please reach out to us, and we can help determine if you qualify and assist with the application process.

  • We understand that life happens, but we ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations or missed sessions without notice may result in a charge. Please contact us as soon as possible if you're unable to make your scheduled appointment.

About Us

  • Reba Machado, M.S., LMFT is the founder and CEO of Raincross Family Counseling. She is a Certified EMDR Therapist, EMDR Consultant, CAMFT Certified Clinical Supervisor, and Perinatal Trauma EMDR Therapist. With deep ties to Riverside, Reba has spent many formative years in the area including raising her family here. She founded Raincross out of a desire to give back to the community that has given her so much.

  • Our team consists of both Licensed Marriage and Family Therapists (LMFTs) and Associate Marriage and Family Therapists (AMFTs) who work under supervision. Many of our therapists have specialized training in areas such as EMDR, trauma treatment, couples therapy, and faith-based counseling. All our therapists are committed to ongoing professional development to provide the most effective, evidence-based care.

  • Raincross Family Counseling has deep roots in Riverside. Our name itself references the historic Raincross symbol, an emblem unique to our city. Our founder, Reba Machado has spent many formative years in the area including raising her family here. Many of our therapists have connections to local institutions like California Baptist University, UC Riverside and Riverside Community College. We're committed to being an integral part of the Riverside community, providing mental health resources that reflect our understanding of and love for this special place we call home.

  • Absolutely not. While we do offer faith-based counseling for those who desire it, and some of our therapists have connections to faith communities, we welcome clients of all beliefs and backgrounds. Our primary goal is to provide compassionate, effective mental healthcare in a way that respects your individual values and preferences.