Privacy Policy
Effective Date: August 4, 2025
Overview
Raincross Family Counseling is dedicated to your privacy. This notice explains how your personal, family, and health information is collected and used under HIPAA, CCPA, and GDPR.
Data We Collect
Personal identifiers (e.g., parent/child names, addresses)
Counseling and clinical data
Family intake forms and session notes
Communications via email, portals, or forms
Purpose of Collection
To provide therapeutic services to individuals, couples, and families
To bill insurance and manage client records
To contact you regarding appointments or emergencies
Disclosure
Information is not sold. It may be shared:
With authorized family members (with consent)
With insurance or legal entities as required
Via secure platforms (EHR, billing)
Your Rights
Review or amend your family’s health information
Request data deletion or limited sharing
Request paper copies of this policy and your records
Security
Data is stored in HIPAA-compliant systems with strict access controls.
Updates
You will be notified of substantive changes to this policy via email or in person.
Contact
If you feel we are not abiding by this privacy policy, you should contact us immediately via telephone at (951) 977-3638 or via mail 3740 McCray St. Riverside, CA 92506